Information
| DELIVERY PROCESS
Delivery will be done as follows,
-Order will be dispatched upon order confirmation.
Duration of the Delivery will be as follows,
-Within Colombo : Delivery within 3 Working days.
-Out of Colombo : Delivery within 5 Working days.
Delivery Charges will be applied as follows,
-Within Colombo limits : LKR130
-Within Colombo suburbs : LKR180
-Out of Colombo : LKR230
Note : When Placing the order, the customer is required to select which option of the above 3 applies to the customer. In an event where the wrong delivery charge is selected, the store reserves the right to make the necessary correction.
| PAYMENT METHOD
Zie currently employee the following Payment methods. Customer’s can select any one of the below,
-Customer must inform the Zie team within 24 hours of receiving the item using one of the following channels,
-Phone Call : +94772252157
-E-Mail : sales@ziefashion.com
-FaceBook : Zie Online Clothing Store (Through a Message)
-Instagram : Zie_SL (Through a Message)
-The Tags attached to the item must remain intact.
-The customer is required to provide the following details for the cash to be returned if required,
-Bank Name
-Bank Account Number
-Bank Branch
-Account Holder’s name as appeared in the Account
-In an event where the cash is returned to the customer, the cash will be returned within 24 hours of receiving the customer’s bank details.
-We humbly request that the customer holds on to and refers to the order reference provided upon Purchase to make the return process goes as smooth as possible
-If the customer requires an Exchange to a different Item, Customer should also inform what new item is required
-To return a item, the customer is required to use either the registered post or a convenient delivery service. The parcel is to be addressed to the following address,
Zie Online Clothing Store,
#94,
Temple Road,
Maharagama.
|Return/Exchange Policy
In an event where a customer wishes to return an Item that was purchased on Zie, we humbly accept the items back, subjected to the following conditions,
-Customer must inform the Zie team within 24 hours of receiving the item using one of the following channels,
-Phone Call : +94772252157
-E-Mail : sales@ziefashion.com
-FaceBook : Zie Online Clothing Store (Through a Message)
-Instagram : Zie_SL (Through a Message)
-The Tags attached to the item must remain intact.
-The customer is required to provide the following details for the cash to be returned if required,
-Bank Name
-Bank Account Number
-Bank Branch
-Account Holder’s name as appeared in the Account
-In an event where the cash is returned to the customer, the cash will be returned within 24 hours of receiving the customer’s bank details.
-We humbly request that the customer holds on to and refers to the order reference provided upon Purchase to make the return process goes as smooth as possible.
-If the customer requires an Exchange to a different Item, Customer should also inform what new item is required.
-To return a item, the customer is required to use either the registered post or a convenient delivery service. The parcel is to be addressed to the following address,
Zie Online Clothing Store,
#94,
Temple Road,
Maharagama.